You will have to spend considerable time and energy to train your team to use the Collaborative Inbox. Google Groups or Collaborative Inboxes - both will take you outside Gmail to access shared mailboxes - to an interface that does not look or function like Gmail (that we’re all so familiar with). Then why aren’t Collaborative Inboxes popular? You can use Collaborative inboxes to distribute and track responsibility of topics or emails among group members. The good thing is that everybody knows who is working on what. Members have two options: They can either ‘take’ the email or ‘assign’ it to another member in the same group. The moment an email arrives, everyone who is a part of the Collaborative Inbox gets notified. In other words, it’s a way to manage your Google Groups.Ĭollaborative Inboxes help teams take care of emails arriving at shared mailboxes (inboxes managed by a team). You can use your Google Group as a Collaborative Inbox.
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